Policy Privacy yesclub Malaysia

Welcome to the yesclub Malaysia Privacy Policy page. This policy explains how we handle your personal information when you use the website, mobile app and services we provide (collectively referred to as the "Platform"). We take your privacy seriously and are committed to protecting the personal data you share with us.

By registering an account or continuing to use the yesclub Platform, you agree to the collection and use of your information as stated in this Privacy Policy. If you do not agree with any part of this policy, please cease use of the Platform and contact our support team to close your account.

1. Information We Collect

1.1 Information You Provide Directly

When you register an account with yesclub, we collect personal information that you provide voluntarily. This includes your full name, date of birth, identity card number (MyKad or passport), email address, mobile phone number and current residential address. This information is required to create and manage your account, ensure you meet the minimum age requirement, carry out KYC (Know Your Customer) processes and process financial transactions securely.

During the identity verification (KYC) process, we may request additional supporting documents such as a copy of MyKad or passport, utility bills as proof of address and a selfie photo with your identification document. These documents are stored securely and are only accessed by authorized personnel for compliance purposes.

1.2 Information Collected Automatically

When you visit the yesclub Platform, our system automatically collects certain technical information including:

• IP Address — used for geographic location verification and fraud detection.
• Device type and web browser — helps us optimize user experience.
• Operating system — used to ensure Platform compatibility.
• Navigation history within the Platform — helps us understand how users interact with games and features.
• Session time and duration — used for security purposes and responsible gaming monitoring.
• Transaction log — records all deposits, withdrawals, bets and wins for audit and compliance purposes.

1.3 Information from Third-Party Sources

In some circumstances, we may receive information about you from trusted third-party sources. This includes identity verification information from KYC service providers, information from payment operators to validate transactions and information from fraud prevention agencies to protect all users of our Platform. All information received from third parties is handled with the same level of protection as information you provide directly.

2. Use of Your Personal Information

Yesclub uses the personal information collected for various legitimate purposes, including:

• Creating and managing your member account and ensuring account security.
• Processing deposits, withdrawals and all financial transactions accurately and securely.
• Carrying out KYC procedures and anti-money laundering (AML) compliance as required by law.
• Providing responsive and personalized customer support services.
• Sending important notifications regarding account, transactions and Platform updates.
• Sending promotional offers and information about new bonuses (with your consent).
• Analyzing usage patterns to improve user experience and Platform features.
• Detecting and preventing fraud, manipulation or illegal activities within the Platform.
• Complying with applicable legal obligations and regulations.

3. Sharing Information with Third Parties

Yesclub does not sell or rent your personal data to any third parties for marketing purposes. However, we may share your information with certain third parties under the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers to help us operate the Platform, including payment operators (FPX, TNG eWallet, DuitNow and others), KYC and identity verification service providers, cloud service and IT infrastructure providers, and cybersecurity firms. All these service providers are required to maintain the confidentiality of your data and only use such information for the purposes specified in their agreement with yesclub.

3.2 Legal Obligations

Yesclub may disclose your personal information when required by law or at the direction of legitimate authorities, including law enforcement agencies, courts, financial regulatory bodies or other government authorities. In such cases, we will endeavor to notify you of such disclosure unless prohibited by law or court order.

4. Data Security

Yesclub implements various technical and organizational measures to protect your personal data from unauthorized access, loss, destruction or disclosure. The main security measures we use include:

• 256-bit SSL encryption for all data communication between servers and users.
• Two-factor authentication (2FA) for all member accounts wishing to enhance login security.
• Multi-layered firewall that monitors and blocks unauthorized access to servers.
• Role-based access control ensuring only authorized personnel can access sensitive data.
• Regular security audits conducted by independent security firms to identify and address vulnerabilities.
• Real-time threat monitoring that detects and responds to suspicious activity immediately.

While we take all reasonable precautions, no security system is completely perfect. Therefore, we encourage you to also take steps to protect your own account, such as using a strong and unique password, not sharing login information with anyone and ensuring your devices are always updated with the latest security patches.

5. Use of Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored in your web browser when you visit a website. Cookies allow websites to remember your preferences, maintain login sessions and collect analytics about how users interact with the Platform. yesclub uses several types of cookies for different purposes.

5.2 Types of Cookies We Use

• Essential Cookies — Required for basic Platform functions such as login authentication and session security. Cannot be disabled.
• Preference Cookies — Remembers your preferences such as language, display theme and other personal settings.
• Analytics Cookies — Helps us understand how users use the Platform so we can continually improve user experience.
• Performance Cookies — Enables us to monitor the Platform's technical performance and detect any issues that need fixing.

You can control and manage cookies through your web browser settings. However, please note that disabling certain cookies may affect the functionality of the yesclub Platform and your gaming experience.

6. International Data Transfers

As a global online platform, yesclub may store and process your personal data on servers located in various countries. In such cases, we ensure that such data transfers are conducted with adequate protection measures, including using internationally recognized standard data transfer agreements and ensuring data recipients comply with privacy protection standards equivalent to those we practice.

7. Data Retention Period

Yesclub retains your personal data as long as your account is active or as long as necessary to provide services to you. After account closure, we may retain certain records for the period prescribed by relevant laws, typically between five to seven years, for legal compliance, dispute resolution and fraud prevention purposes. Data that is no longer needed will be securely deleted or anonymized.

8. Children's Accounts

The yesclub Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected information from someone under 18 years old, we will immediately take steps to delete that information and close the relevant account. Parents or guardians who become aware that their child has registered on our Platform are encouraged to contact our support team immediately.

9. Amendments to This Privacy Policy

Yesclub reserves the right to update or modify this Privacy Policy from time to time. Any significant changes will be notified to you via in-account notifications or through your registered email. The "Last updated" date at the top of this page will always reflect the date of the latest version of this policy. We encourage you to review this page regularly to ensure you stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact our customer support team. We are committed to responding to all privacy-related enquiries within seven (7) business days. You may also refer to the FAQ us for answers to frequently asked questions regarding privacy and account security.